Privacy Policy

ilna AI Software Technology - FZCO is a technology company based in the United Arab Emirates providing AI-powered voice and text automation for businesses globally.

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We may act as either:
 

•  a Data Controller – when we determine why and how personal data is processed; or

•  a Data Processor – when processing personal data on behalf of business customers.

We collect the following categories of information:

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Account & Business Data: Name, company, email, phone, billing address – Purpose: Account creation, authentication, billing

 

Communications Data: Messages, voice recordings, chat logs, WhatsApp or SMS threads – Purpose: Delivering our conversational AI services

 

Technical Data: IP address, device ID, browser type, operating system, cookies – Purpose: Platform operation, analytics, security

 

Usage Data: Feature usage, time stamps, interaction patterns – Purpose: Product improvement, analytics

 

Marketing Data: Preferences, contact details, engagement metrics – Purpose: Sending optional updates (with consent)

 

Client-Customer Data: End-user contact details, bookings, chat transcripts – Purpose: Processed only on behalf of our business clients

 

We do not knowingly collect information from individuals under 18.

We use personal data to:

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• Provide and maintain the Services;

• Authenticate users and manage accounts;

• Communicate with you (service notices, billing, support);

• Improve and personalize functionality and AI models;

• Comply with legal and regulatory obligations;

• Prevent fraud, abuse, and security incidents;

• Send marketing communications where permitted by law and subject to your consent.

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Where the EU or UK GDPR applies, we process data under one or more of these bases:

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• Performance of Contract – to deliver our Services;

• Legitimate Interests – for product improvement, fraud prevention, and analytics;

• Legal Obligation – to comply with laws and tax rules;

• Consent – for marketing or optional features (you may withdraw anytime).

Because ilna AI operates globally, information may be processed in the UAE, EU, UK, United States, Canada, or other countries.

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We use approved Standard Contractual Clauses (SCCs), the UK Addendum, or other lawful mechanisms to ensure equivalent protection.

We retain personal data only as long as necessary to:

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• deliver the Services,

• meet legal obligations, and

• resolve disputes or enforce agreements.

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When data is no longer required, it is securely deleted or anonymized.

We share data only as needed to provide our Services:

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Service Providers / Sub-Processors: trusted partners such as Twilio, AWS, Google Cloud, OpenAI API, payment processors, and analytics vendors.

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Business Clients: if you interact with a business using ilna AI, your data may be shared with that business as part of the conversation or booking flow.

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Legal Requirements: if required by law or to protect rights, safety, or property.

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Corporate Transactions: in connection with mergers or acquisitions (subject to confidentiality safeguards).

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We never "sell" personal data as defined under the CCPA/CPRA.

We use cookies and similar technologies to remember preferences, secure sessions, and analyze traffic.

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You can manage or disable cookies through your browser.

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See our Cookie Policy for details.

We employ industry-standard technical and organizational measures:

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• Encryption in transit and at rest

• Access controls and authentication

• Network firewalls and intrusion detection

• Regular penetration tests and audits

• Employee confidentiality training

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While no system is perfectly secure, we continuously work to protect your data.

Depending on your location, you may have the right to:

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• Access or receive a copy of your data;

• Request correction or deletion;

• Object to or restrict processing;

• Withdraw consent;

• Data portability;

• Lodge a complaint with a supervisory authority.

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Contact privacy@ilna.ai to exercise these rights. We may require verification of identity before fulfilling a request.

European Economic Area & United Kingdom

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ilna AI complies with the GDPR and UK GDPR. Data subjects may contact our Data Protection Officer at privacy@ilna.ai or their local supervisory authority.

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United States

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We comply with state privacy laws (CCPA/CPRA, Virginia CDPA, Colorado CPA, Connecticut DPA, Utah UCPA). US residents can exercise CCPA rights and opt-out of "sale" or "sharing" by emailing privacy@ilna.ai or using the "Do Not Sell or Share My Personal Information" link in the footer.

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Canada

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We comply with PIPEDA and provincial privacy laws (Alberta PIPA, BC PIPA, Quebec Law 25).

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Canadian users may contact us for information about cross-border transfers or to withdraw consent.

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United Arab Emirates / GCC

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We adhere to UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data and relevant free-zone regulations.

Our Services are for business use and are not directed to children under 18.

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We do not knowingly collect data from minors.

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If you believe a child has provided us data, contact privacy@ilna.ai for removal.

When ilna AI processes personal data on behalf of a business customer, the processing is governed by the Data Processing Agreement (DPA) incorporated into our Terms of Service (Section 13).

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That DPA forms part of this Privacy Policy by reference.

We may update this Policy to reflect legal or operational changes.

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Updates become effective upon posting the revised version with a new "Last Updated" date.

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Material changes will be notified by email or in-app notice.

ilna AI Software Technology - FZCO

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IFZA Free Zone, United Arab Emirates

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Email: privacy@ilna.ai

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Website: https://ilna.ai

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© 2025 ilna AI Software Technology - FZCO. All rights reserved.